Airline told to cover $600 the couple spent to stay an extra night in L.A. after staff miscalculated waiting period after positive test.
The B.C. civil resolution tribunal awarded the couple $600 for what they paid to stay an extra night in Los Angeles, but didn’t compensate them for “denied boarding.”From our newsroom to your inbox at noon, the latest headlines, stories, opinion and photos from the Toronto Sun.By clicking on the sign up button you consent to receive the above newsletter from Postmedia Network Inc. You may unsubscribe any time by clicking on the unsubscribe link at the bottom of our emails. Postmedia Network Inc.
On the day of their flight, Feb. 15, Mia Mackoff told staff she had tested positive on Feb. 5 and was therefore allowed to fly on Feb. 15 without presenting a negative COVID test. The Mackoffs told the Air Canada website itself noted that someone testing positive on Jan. 1 would be able to fly Jan. 11.
“I find Air Canada’s agents caused the applicants’ extra expenses by misinterpreting the COVID-19 travel restriction policy,” she wrote.Article content Mr. Mackoff, a retired lawyer, asked the tribunal to also award him and his wife $2,400 each under Canada’s Air Passenger Protection Regulations that compensate passengers when they’re bumped from a flight because of overbooking.
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