H\u0026amp\u003BM will soon test a fee for returns in Europe. Uniqlo Canada already charges one for online returns.
Shoppers, it’s not your imagination. Stores are making it harder and more costly to bring back items as consumers remain hooked on a big pandemic habit: online shopping.Sign up to receive daily headline news from the Ottawa SUN, a division of Postmedia Network Inc.By clicking on the sign up button you consent to receive the above newsletter from Postmedia Network Inc. You may unsubscribe any time by clicking on the unsubscribe link at the bottom of our emails. Postmedia Network Inc.
Across the border, consumers returned US$428 billion in goods in 2020 with e-commerce responsible for at least a quarter of those returns, said a National Retail Federation and Appriss study released in January 2021.
“But, of course, that’s only one initiative to improve the situation,” Helena Helmersson, chief executive, said on a recent earnings call. “There’s many other things to do as well.” McKinsey found 70 per cent of returns are caused by poor fit or style, while ReturnBear’s top two return reasons are items not fitting or differing from the photo or description.Article content
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Retailers turning to fees, shorter windows to reduce soaring returnsH\u0026amp\u003BM will soon test a fee for returns in Europe. Uniqlo Canada already charges one for online returns.
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