H\u0026amp\u003BM will soon test a fee for returns in Europe. Uniqlo Canada already charges one for online returns.
Ng said the pandemic left some retailers grappling with return rates around 20 or even 30 per cent of items sold.
But there’s a high incentive to reduce returns. Stores are facing expensive supply chain snags, higher materials costs and sometimes, a glut of inventory caused by slashed consumer spending amid soaring inflation.Article content One of them could be shortening return windows, said Lisa Hutcheson, managing partner at consulting firm J.C. Williams Group.
To avoid disappointment, shoppers often buy multiple sizes. There’s often no financial penalty to return something that doesn’t fit, since many stores offer free shipping on returns or have several locations ready to take back items.
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