Communication between people is less effective when it's done through technology as opposed to in person - and remote video chatting may even require a greater level of concentration, a new study by Montreal researchers suggests.
The study's results, its authors say, could help explain “Zoom fatigue” - the discomfort that many felt during the COVID-19 pandemic after spending entire days participating in online meetings.
The researchers found that participants' brains “synchronized” when they were in each other's presence but did not do so when they were chatting through a screen. Researchers said they were able to observe nine important “cross-brain links” between participants during in-person conversation, compared to only one link during the virtual chat.
“We pay a bit of a price by using technology to communicate by having lower-quality and less authentic communication, compared to what our brain is used to what it was made for.” In-person communication, Dumas said, makes it easier to convey and identify non-verbal cues, to anticipate what the other person might say and to recognize innuendo - subtleties that are more difficult to identify when speaking over a screen.There are neuroscience experiments that show there are critical periods for youth to learn certain social norms that can be harder to pick up later in the developmental process, he said.
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‘Zoom fatigue’: Online communication less effective than in person, study suggests | Globalnews.caMontreal researchers said they think the links formed during in-person discussion permit people to communicate emotions or offer non-verbal cues.
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‘Zoom fatigue’: New study suggests human brains need in-person interaction - Terrace StandardMontreal researchers find brains ‘synchronize’ better when people are talking in person
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