Travellers crave getaways but now weigh risks of lost baggage, poor weather, illness
Posted: Jan. 8, 2023 8:54AMFrom left to right, Justin Bogdanovic, Shannon Dryer, Victor Dryer, Gabriel Dryer, Nikolas Bogdanovic and Kayden Dryer, in Puerto Vallarta, Mexico.
Tourism professor Wayne Smith said recent headlines of weather-related delays as well as the rising cost of flights and hotels, hospitality labour woes and ongoing COVID-19 infection fears are forcing many people to rethink how and where they venture and what they can do to mitigate problems if they arise.
WestJet issued an emailed statement apologizing to guests affected by cancellations and delays it pinned on severe winter weather across Canada. The airline said that included 1,640 flights cancelled between Dec. 18 and Jan. 1, adding that “options for reaccommodation were extremely limited over the holidays,” both within WestJet and among other carriers.
Dryer’s cousin Nicole Brown, who met Dryer’s family in Mexico after flying from Kelowna, B.C., with her two teenage sons, said she was most frustrated by the lack of communication from WestJet. Whenever she tried to get information about compensation for out-of-pocket expenses, she said she was directed to the website but had trouble finding the information she was looking for and couldn’t reach a live staffer by phone.
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