Toronto is still divided over digital menus despite their benefits Toronto Menus
) said that while a majority of customers had no problem with QR codes, others weren't so keen.
"There are definitely benefits to QR codes, mostly because it's relatively convenient, especially when we have to wipe down menus in between seatings. At busy times those extra seconds very much matter," he said explaining that a table of five people means there are five menus and a cocktail menu to clean thoroughly without missing any nook or cranny.
That's why Superfresh has its own QR code system in place, where customers can order from the same digital menu, sending orders back to the kitchen. When a situation like this arises, Lui says that customers who don't have a phone or who aren’t tech-savvy can still order. Staff will work with customers to walk them through options and help them place the order themselves.
This is why the system may be slightly tweaked in the future, toying with more"intentional offering methods."
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