It seems the worse the companies’ customer service is, the stronger the federal government is in thrall to them
to put representatives from both carriers on the stand to answer for the latest round of chaos: Via passengers on the Windsor-to-Quebec City corridor were stranded for as long as 24 hours in the midst of a yuletide blizzard, with inadequate access to food, water, sanitation and information; and Sunwing sent hundreds of passengers on holiday to Mexico and Cuba, apparently with no idea how to bring them home again.
Twenty years after Jean Chrétien’s scandal-laden government banned corporate donations in federal politics, Ottawa far too often behaves as if it’s in thrall to Canada’s largest companies. Sometimes it seems like the worse the companies’ customer service , the stronger the thrall. It’s easy to imagine this government “compromising” yet again when it says it’s putting its foot down.
Alas, Via trains would still then be lumbering along tracks owned by CN, subservient to every freight train, and almost always late as a result. It still wouldn’t be a service for people who have any pecuniary interest in actually getting to Point B from Point A.
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