An Okotoks woman says online retail giant Amazon refused to refund her for a faulty sound system because it said the item shipped to her was not the one sent back.
Turnbull said she asked for proof, which Amazon said it had. But it still refused to budge, adding that information was confidential.“So now you’re telling me that you’re taking an item that doesn’t belong to you?” she questioned. “That is wrong, and you’ve just tossed it?Click to share quote on Twitter: "So, there is no item and they have about $800 of our money."
Turnbull also questioned the chain of events starting from when she purchased the item to when Amazon received it back. She said many hands had touched it from start to finish. “Maybe not wrong,” she conceded. “Maybe the serial number on the one is not the one that they sent me. I’m willing to admit that that’s a possibility. But I’m not the one that did that.”
Global News reached out to Amazon, which said it would investigate Turnbull’s case. It did not respond to any of our other questions about not disclosing the proof or discarding the item.However, shortly after our inquiry we received word from Turnbull that Amazon was now going to refund her for the product.Returns made easier as e-commerce explodes
Online retail return experts say the explosion of e-commerce has meant many consumers click “buy” before reviewing a retailer’s policies.
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