A multimillion-dollar contract between Ottawa and a private company around the provision of mental and physical health services for veterans is sparking a new fight between the Liberal government and Canada's community of veterans.
The contract had already been heavily criticized by the union representing Veterans Affairs Canada employees, including hundreds of case managers charged with helping the most ill and injured recover from their service-related wounds.
Officials say they are taking their time to get things right, but critics say the whole enterprise is in trouble. Veterans Affairs says the deal replaces two previous contracts, one for the provision of physical and mental rehabilitation and the other for job training. Officials say the new deal will save veterans and overworked case managers time and energy.
On Feb. 2, the union hosted a one-day conference in Ottawa involving former service members, veterans' organizations and medical professionals whose stated aim was to discuss ways to address the many challenges facing the community. Many participants had also been invited due to their concerns and personal experiences with the PCVRS contract. Among them was retired sergeant Chris Banks, who served in Bosnia and Afghanistan before being diagnosed with post-traumatic stress disorder."I do not have any faith that they are ready to tackle the challenge they have signed themselves up for. And I do not have any faith that they care about the welfare of veterans. They care about their profit.
"People who have been doing this work way longer than I have had zero understanding of it and didn't even know it was coming," Henson said on the sidelines of the union-organized conference. Henson and the others also flagged what they saw as Lifemark's failure "to consider the complex nature of this client population" by failing to mention "trauma" or "PTSD" in documents sent to practitioners asking them to join PCVRS.
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