Patient on kidney donor list struggles to receive travel refund from RBC and WestJet
Debbie has also been on the list for a kidney transplant for many years. Being on donor lists requires Debbie to be within six hours of Saskatoon.
“Since then, I’ve been trying to call RBC and WestJet about trying to get a refund because of what’s going on with me right now and my kidney disease. I can’t travel anywhere. I can’t be far away because if a kidney becomes available, I’ve got to be there.”“I’m not taking the chance of leaving anywhere if I can possibly get a kidney.”
While trying to secure her refund of over $1,200 and 80,000 Avion points, Debbie was passed back and forth between the two companies.WestJet offered the Onishenko’s a voucher to be used by a specific date, which Debbie explained was useless due to her current medical situation. “That really wouldn’t work for me. It would be better if it were a gift certificate that lasted forever, but they wouldn’t do that.”WestJet told Global News, “Our Guest Support team was able to look into the Onishenko’s file and unfortunately as it was booked by a third party. Due to contractual obligations we are not permitted to assist with refunds on third-party booking.
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