Due to flight cancellations Ottawa's Martin Geiger said he was rerouted through Geneva, Zurich and Montreal. He learned his two bags didn't make the journey with him and promptly filed a report.
Efforts to contact Swiss International Air Lines, which flew him across the Atlantic Ocean, about returning his luggage haven't been fruitful, he said.When he contacted Air Canada, he was told to contact the Swiss airline.He tracked his bag to Montreal but he says the airlines won't give it backA tracker allowed Martin Geiger to locate his bag at Montreal's Trudeau International Airport, but he said two airlines haven't helped him to retrieve it.
ADM said that if a traveller would like to pick up lost luggage at the airport, it recommends verifying an airline's hours of operations and calling them at designated phones stationed throughout the airports during those times.Geiger says he did just that Jan. 5. After more than one trip to the airport — using the designated phones, figuring out when staff were working and talking to the Swiss airline in person — Geiger was once again told they didn't have it and the bag would be sent to Ottawa.
"So I drive home with my kids [having] been there for nothing," he said. "It's not possible to get this bag."At this point, Geiger has given up on its swift return. "Probably every day now with this weather, there's another flight delay, they just pile it up and pile it up."Frustrated traveller drove nearly 2 hours to Montreal airport but had no success retrieving it
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