'I know this isn’t an emergency, but...': Gas station nozzle not working tops E-Comms nuisance calls list
E-Comm 911 says nuisance calls tie up resources at the call centres.
Each year E-Comm 911 receives “nuisance calls” that tie up the phone lines for people who might be trying to get through for real emergencies.Mark Kolomejac, an E-Comm call taker, says in a news release that people calling in for non-emergency resources can impact public safety, and the problem is completely preventable.
“Nuisance calls never belong on emergency lines, but it’s extremely concerning how often callers know their non-urgent concerns aren’t an appropriate reason to call 9-1-1. We regularly get callers stating ‘I know this isn’t an emergency, but I didn’t know who else to call,’” Kolomejac said. “If you have a flat tire or a broken windshield wiper for example, we can’t help you on 9-1-1, but a towing company or roadside assistance will be able to get you the support that you need.
In order to combat nuisance calls, E-Comm has put together a resource of non-emergency contacts that people can reach out to, instead of calling 911. The resource can be found onEach year to raise awareness of the problem of nuisance calls, E-Comm puts together a list of the top 10 nuisance calls taken in the previous year.Sign up for our newsletter to get breaking news and daily digests sent to your email.