Canada's two biggest airlines scored below average for customer satisfaction for economy class service among major North American carriers, according to a new survey.
WestJet notched a customer satisfaction figure of 777 on a 1,000-point scale, edging out Air Canada which scored 765. However, both were below the average economy class score of 782 in a poll by J.D. Power.
North America is not exempt from a global pilot shortage, which partly explains why fewer planes ply the skies compared with four years ago. While a spate of upstart airlines has made domestic air travel cheaper than ever overall in Canada - particularly in the busiest corridors - passengers face higher prices and scarcer trip options in many regions and on international routes, according to figures from aviation data firm Cirium.
JetBlue Airways and Delta Air Lines came in first and second respectively for business class, and swapped spots for premium economy. United Airlines finished last for business class, and American Airlines did the same for premium economy.
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Customer satisfaction with Air Canada, WestJet falls below average: SurveyA new survey ranks Canada's two biggest airlines below the average for customer satisfaction among major North American carriers.
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