Telus is so far the largest company to say it would pass on credit-card fees to customers, a plan that has been met with an unusually large number of complaints to the CRTC
to add a surcharge for customers who pay their bills with credit cards, but said it needs more time to make its decision amid a barrage of consumer complaints.its request to institute the surcharge to the Canadian Radio-television and Telecommunications Commission on Aug. 8. The company planned to impose the surcharge of 1.5 per cent starting on Monday.of a years-long legal battle between small businesses and the credit-card companies and financial institutions.
“As of the time of this filing, there are 4,300 public comments. Tariff applications typically attract 0-10 public comments,” said a Sept. 7 submission from the Public Interest Advocacy Centre, a consumer organization based in Ottawa. In a reply to the interventions, Telus argued that criticism about it being a profitable company was misplaced and that the important question was whether this fee was reasonable. Telus said customers could avoid the fee by paying with a debit card or through a chequing account.
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