COVID-19: Montreal family finally gets long-awaited refund for cancelled trip
The saga started last fall when Chateauguay, Que., resident Jennifer Muir paid for an all-inclusive family vacation with Air Canada vacations through travel agency Tripcentral.ca for January 2022.But she cancelled the trip weeks later when the Omicron wave hit and, according to her, the contract made her eligible for a full refund.Eleven months later, however, they hadn’t seen any of the cash.
“You start to question whether there’s something that’s wrong, are we not being told the entire story,” he pointed out. “Partially because certain companies just don’t want to give refunds, or partially because they even dispute whether refund is owed,” he noted. “The systems that go to cancel bookings are complicated,” claimed Richard Vanderlubbe, company president. “The refund process is complicated, and it’s something that as a travel agency business we don’t directly control.”COVID-19 air travel restrictions lifted in Canada
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