Chatbots won\u0027t replace doctors. But a new study found ChatGPT outperformed doctors in providing \u0027empathetic\u0027 advice to patients
ChatGPT might be able to pass a medical licensing exam,” study co-author Dr. Davey Smith, a professor at the University of California San Diego School of Medicine said in a statement, “but directly answering patient questions accurately and empathetically is a different ballgame.”
“Doctors could spend less time worrying about verb-noun conjugation, and their typing skills, and more time worrying about the heart of medicine,” Ayers said. It’s also not just what you say, but how you say it. “That’s why we study empathy.”Article content AI could draft a response to a patient’s question, and then the real doctor reviews the response and enhances it, Ayers said, removing irrelevant information, correcting wrong information.
When asked to judge the quality of the responses — very poor, poor, adequate, good — AI responses were 3.6 times more likely to be rated as good or very good compared to physicians. Forty-five per cent of AI responses were judged to be empathetic, or very empathetic, compared to 4.6 per cent of physician responses.
The benefit to the “helping the doctor” approach would be using AI to deal with routine stuff that needs to be done once a diagnosis is made, Caplan said — “like, ‘I’m going to make your appointment for you. Are your taking your medicines? Remember, you’re supposed to take three pills in the morning and two only after you eat tonight.’ That kind of stuff, you can handle it with A1.”
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