Digital literacy is an essential pillar of closing the digital divide, especially after the pandemic, which forced many essential services online
Before the pandemic, staff of the Chinook Arch Regional Library System noticed a strong need emerging within the communities they serve.
Digital literacy has recently emerged as an important aspect of digital equity and an essential pillar of closing the digital divide, especially after the pandemic, which forced many essential services online. As our world becomes more and more digital, certain communities that lack the important skills to use digital technologies are being left behind.
The Fundamental Digital Literacy Skills Program ran in Chinook Arch libraries from January 2019 to March 2022. It offered seven classes, ranging from introduction to computers, to using cloud computing, to understanding digital media like online shopping, website reliability, and online banking.Article contentWhen the pandemic hit classes moved online, which Weekes said helped the library reach people that would not have otherwise been able to make it to in-person classes.
The pressure being placed on individuals to develop digital competencies and skills predated the pandemic, said Mersereau, but COVID helped exasperate the need. This is why we are seeing more people with the desire to become digitally active, he said.Article content For example, in Toronto Community Housing, he said it was common for someone to notice their neighbour down the hall getting their groceries delivered and then ask how they might be able to also get this service. Once this connection is made, Mersereau said it is not hard to get these communities enthusiastically engaged in technology.
When looking at demographics, Perrin said these programs have been accessed predominantly by English-speaking women over the age of 65.Article content In a survey of Ottawa Community Housing tenants, National Capital FreeNet, a not-for-profit internet service provider, found that 32 per cent of respondents were either somewhat or not at all comfortable using the internet. When asked if they have been taught how to stay safe online, 62 per cent said they haven’t.Article contentSince the pandemic, online scams have been on the rise with people working from home and using the internet more often.
The charity also runs Connected Elders and Youth; a program in Nunavut that has Indigenous youth teaching Elders digital skills. Perry said HelpAge provides the technology as well as teaching resources in English and Inuktitut, an Indigenous language spoken in the north.
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